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arXiv 提交日期: 2026-03-26
📄 Abstract - Visual or Textual: Effects of Explanation Format and Personal Characteristics on the Perception of Explanations in an Educational Recommender System

Explanations are central to improving transparency, trust, and user satisfaction in recommender systems (RS), yet it remains unclear how different explanation formats (visual vs. textual) are suited to users with different personal characteristics (PCs). To this end, we report a within-subject user study (n=54) comparing visual and textual explanations and examine how explanation format and PCs jointly influence perceived control, transparency, trust, and satisfaction in an educational recommender system (ERS). Using robust mixed-effects models, we analyze the moderating effects of a wide range of PCs, including Big Five traits, need for cognition, decision making style, visualization familiarity, and technical expertise. Our results show that a well-designed visual, simple, interactive, selective, easy to understand visualization that clearly and intuitively communicates how user preferences are linked to recommendations, fosters perceived control, transparency, appropriate trust, and satisfaction in the ERS for most users, independent of their PCs. Moreover, we derive a set of guidelines to support the effective design of explanations in ERSs.

顶级标签: natural language processing systems model evaluation
详细标签: recommender systems explainable ai user study visual explanations educational technology 或 搜索:

视觉还是文本:解释格式与个人特征对教育推荐系统中解释感知的影响 / Visual or Textual: Effects of Explanation Format and Personal Characteristics on the Perception of Explanations in an Educational Recommender System


1️⃣ 一句话总结

这项研究发现,在教育推荐系统中,设计精良、简单直观的可视化解释(而非文本解释)能普遍提升用户对系统的控制感、透明度、信任度和满意度,且其效果不受用户个人性格或专业背景的影响。

源自 arXiv: 2603.25624