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arXiv 提交日期: 2026-04-30
📄 Abstract - Consumer Attitudes Towards AI in Digital Health: A Mixed-Methods Survey in Australia

AI applications are increasingly being introduced into digital health. While technical performance has advanced rapidly, successful deployment mainly depends on consumer attitudes, especially to patient-facing applications. However, most existing research examines consumer attitudes towards healthcare AI at an abstract level rather than in response to concrete artefacts. We report a mixed-methods survey study in Australia (N=275) examining consumer readiness, acceptance, trust, and risk perceptions of healthcare AI, combined with a scenario-based evaluation of an AI-generated versus clinician-written consultation summary. Participants expressed moderate optimism and strong perceived usefulness and ease of use, but also substantial concerns about accuracy, safety, and data use. In the scenario task, the AI-generated summary was strongly preferred for quality, empathy, and overall usefulness, yet identification of the AI summary was near chance. Findings show that consumers judge AI through concrete communication quality and visible human governance, underscoring the need for clinically supervised deployment frameworks beyond technical performance alone.

顶级标签: medical machine learning human-ai interaction
详细标签: consumer attitudes digital health mixed-methods survey trust ai-generated text 或 搜索:

消费者对数字健康领域人工智能的态度:一项澳大利亚混合方法调查 / Consumer Attitudes Towards AI in Digital Health: A Mixed-Methods Survey in Australia


1️⃣ 一句话总结

这项澳大利亚调查研究发现,消费者对医疗AI既抱有积极期望(认为其有用且易用),又存在对准确性、安全和数据使用的担忧;当实际看到AI生成的医疗摘要时,他们更偏爱AI写的版本(认为更优质、更有同理心),但无法准确分辨出哪份摘要来自AI,这说明消费者对AI的信任最终取决于具体交流的质量和是否能感受到人类监督,而不仅仅是技术本身有多先进。

源自 arXiv: 2604.27744