菜单

关于 🐙 GitHub
arXiv 提交日期: 2026-05-27
📄 Abstract - The Decision to Verify: How Warmth and User Characteristics Shape Reliance on Conversational Agents for Information Search

Conversational artificial intelligence (AI) provides an efficient and convenient gateway to information access. However, it can cause overreliance when users blindly trust AI and accept its answers without fact-checking. Information search increasingly follows a hybrid interaction paradigm that combines conversational AI with web search, making fact-checking easier. In this paper, we examine whether this interaction paradigm is effective in curbing reliance. We further investigate the underlying factors (e.g., digital literacy and conversation warmth) that drive users to verify AI answers. We conduct a mixed-subjects question-answering experiment where participants interact with either a warm or a neutral chatbot. Our findings reveal that reliance persists despite users having access to both conversational and web search. The decision to verify is driven primarily by existing user perceptions (e.g., prior trust in chatbots) rather than answer properties, with some users fact-checking regardless of the context and others trusting chatbots by default. Warm conversational style has an indirect yet critical influence on reliance by increasing agreement with the chatbot when it is incorrect. Consulting additional AI sources predicts higher accuracy, while traditional web search does not. Our study extends overreliance research by: (a) demonstrating its persistence despite access to fact-checking, (b) identifying verification behavior as user-dependent, and (c) revealing conversational warmth's indirect effect on overreliance with implications for designing trustworthy conversational search systems.

顶级标签: llm agents natural language processing
详细标签: overreliance conversational agents fact-checking user trust chatbot warmth 或 搜索:

验证决策:温暖感与用户特征如何影响对对话式智能助手的信息搜索依赖 / The Decision to Verify: How Warmth and User Characteristics Shape Reliance on Conversational Agents for Information Search


1️⃣ 一句话总结

本研究通过实验发现,即使人们能同时使用聊天机器人和网络搜索来查证信息,过度依赖AI回答的现象依然存在,用户是否会主动验证答案主要取决于他们自身的数字素养和对AI的固有信任,而聊天机器人的温暖语气反而会让人在不正确时更容易同意其答案。

源自 arXiv: 2605.28498