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arXiv 提交日期: 2026-06-17
📄 Abstract - Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots

When social chatbots make mistakes, and they do, how they recover determines whether users trust them again. Social chatbots are increasingly integrated into everyday life, yet they remain prone to generating convincing but inaccurate information. The social connection they build with users makes such errors particularly consequential. We conducted a between-subjects experiment (N=120) comparing three error correction strategies: a webpage retraction, self-correction by the same social chatbot, and correction by an expert chatbot. Our results reveal two key findings. First, all three strategies corrected the error equally well, but only self-correction did so without damaging the chatbot's credibility: participants rated self-correcting chatbots significantly higher in both trustworthiness and perceived expertise than chatbots whose errors were corrected by external sources. Second, the strength of the user's social connection with the chatbot, measured through social attraction and self-disclosure, significantly predicted the magnitude of belief change, but only when the chatbot corrected itself. Outsourcing corrections to an external source severed this link entirely. These findings suggest that social chatbots should correct their own mistakes rather than outsource corrections, and that investing in social connection is a functional mechanism that amplifies correction effectiveness, not merely a design feature. We discuss implications for designing chatbots that maintain long-term credibility while effectively addressing their own errors.

顶级标签: llm agents behavior
详细标签: social chatbot self-correction credibility user study error recovery 或 搜索:

自我纠错,保持信任:社交聊天机器人中自我纠错与社会连接如何影响可信度 / Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots


1️⃣ 一句话总结

研究发现,当社交聊天机器人犯错时,由自己主动纠错比交给外部来源(如网页或专家机器人)更正更能维持用户对机器人的信任和专业感,并且用户与机器人的社会联系越强,自我纠错的说服效果越好。

源自 arXiv: 2606.19286